If you need more time at the end of your initial three-month payment suspension period, depending on the type of loan you have, you may have the option to extend the payment suspension up to an additional three months, for a total of six months. This review is available whether or not you accept this short-term payment suspension. If you would like a review for all available assistance options, you may submit a complete application, which would include information about your income and expenses. Other payment assistance options may be available. This payment suspension option is based on an incomplete application for assistance. Take advantage of this payment suspension only when you really need it, because you may need to repay any missed payments at the end of the short-term payment suspension period. Note: If you find that you don’t need this short-term payment suspension, please continue to make your normal payments. Please contact us if you need assistance but don’t think this short-term payment suspension is right for you.
Your short-term payment suspension (forbearance) For this reason, we’re providing the following short-term payment suspension for your account. You may not know how you’ll be affected by the spread of coronavirus (COVID-19), so we want to help by providing you with time to assess your situation. We want you to know that we’re here to help. You let us know about the financial hardship you’re facing. We know that this is a challenging time as you work to protect what matters most: your health and the health and safety of the people you care for. mail within 7-10 days.Įmail received by a homeowner from Wells Fargo Request a 3-month payment suspension by emailing us through the secure Message Center in online banking.If you don’t have Wells Fargo online banking, please contact us at 1-80. We are experiencing extremely high call volume resulting in long wait times, we apologize for the inconvenience.We will send you a letter via US mail within 7-10 days that will detail all the information for your specific loan.
#WELLS FARGO ONLINE ACCESS SUSPENDED HOW TO#
Watch this helpful video on how to complete your payment assistance request.If you have Wells Fargo online banking, log in to your account and select the mortgage payment assistance alert for your mortgage account.You will also need to cancel or suspend any automatic recurring payments you may have set up for your account. The payment suspension may be shortened by you at any time. We won’t report past-due status to consumer reporting agencies.Īt the end of the initial 3-month suspension, if you need more time, you have the option to request an additional 3-month suspension for a total of 6 months.We can provide an immediate 3-month payment suspension on your account. Payment Assistance – If you’re experiencing hardship due to COVID-19 and are unable to make your regular mortgage or home equity payments, we can help with a short-term payment suspension. This is a safe and secure way to submit your payments. Make your Mortgage Payments from Home – If you’re able, please continue making payments through online banking. Website: | COVID-19 resources and supportĪdditional Resources: Answers to frequently asked mortgage and home equity questionsĪnswers to frequently asked Mortgage and Home Equity questions
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